Live chat is a software technology that allows customers to communicate with customer support representatives in real-time. Customers can chat with you on your website, instead of having to call or send an email.
New Feature: Live Chat!
If the website visitor tries to chat with you outside of business hours, the chat will be registered inside your LiveAgent dashboard in the form of a ticket, to which you can reply later through email.
Proactive invitations is a chat feature that allows you to reach out and offer help to customers that are currently browsing your website. You can place chat invitations on custom URLs on your website, such as the pricing or the FAQ page.
The proactive chat invitation buttons can be customized according to your liking, and can be also set up to display after a certain period of time has elapsed. For example, the proactive chat invitation can display if the user is viewing your pricing page for longer than 45 seconds.
LiveAgent offers a number of ready to go chat buttons that can be viewed in our chat button gallery. Simply choose the one you want, and embed the chat box on the website so your customers can start chatting with your support representatives.
In addition to our regular website chat box gallery, LiveAgent offers a proactive chat button gallery as well. Choose from a number of styles and button positions, or create your own by writing your own HTML code.
LiveAgent allows users to dock the live chat window while they browse your site. When a new message is received while the chat is docked, the user receives a notification. Chat windows can be docked to the left or right side of your site.
LiveAgent gives you a real-time view of what your customers are typing into the chat window. Before they even hit send, you can start looking up their order numbers, previous purchases, or previous tickets to provide even faster customer service.
LiveAgent offers a solution for when there are too many people waiting in queue to chat with you. By defining your max queue limit, your live chat button can automatically change its availability to offline or completely hide from your website. When the queue is back in the limit, the website chat box will appear automatically.
LiveAgent provides an internal chatting tool for your agents. The tool allows them to chat amongst each other without having to exit the LiveAgent dashboard, and without using any third-party applications. The chat is equipped with file-sharing options and allows users to send each other ticket IDs that are embedded as clickable links.
For example, if you want to add a new deal to PipeDrive, you can do so while chatting with your customer in real-time. You simply have to open up their contact card within LiveAgent, and click on the PipeDrive icon which will allow you to add new deals or change existing deal values.
Using live chat software can improve customer engagement and sales. By using proactive live chat software and placing chat invitations in strategic places on your site, you can easily engage with your customers, offer, help, and even upsell and cross-sell.
The chat function has been rolled out to help members communicate quickly and easily with support through offering a real-time service online. By encouraging people to use the quick chat function for simple enquiries, we can also focus on more complicated enquiries sent via our ticketing system.
Get AI-powered, real-time translation from 40 spoken languages. Meeting participants can now read captions in their own language, for a more accessible meeting experience. Currently free for everyone, once Teams Premium licenses are available, this feature will need a premium license to use. If the organizer has a premium license, all attendees can utilize live translated captions.
Suggested replies have made the jump from one-on-one chat to group chat. Now, instead of typing out a reply, you can quickly select one of Teams suggested replies that show up above the compose box where you write your messages.
Create a short video clip in chat. Select Record a video clip next to Send, then start recording, you can even edit the clip before sending it. The recipient of the video clip can reply with a message or a video clip of their own.
Customers with a government account in Teams will now be able to use bots built specifically for them. Select Apps on the left side of the app and search for bots by name or go to a chat or channel and select the at the top of the page to add a bot to the conversation.
Schedule and host webinars with the same Teams app you use for meetings! Webinar capabilities include registration page creation, email confirmation for registrants, host management for attendee video and audio, attendance reporting, plus interactive features like polls, chat, and reactions.
With music mode, Teams optimizes audio settings to get the highest sound fidelity when streaming live music via a Teams meeting. Teams will automatically adjust the audio bitrate based on the available bandwidth of your network.
You can now filter out chats that are from meetings or bots to help you find the exact conversation you're looking for. At the top of your chat list, select Filter > Chats. From there you can type the name of a person or group chat to help further filter your results.
Whether you want to optimize to see more text at once or read less text at a more comfortable level, Teams lets you customize the chat density to suit your needs. By default, chat density is set to comfy mode, but if you'd like to see more text you can change this in your settings. Learn more at Change the spacing of your chat messages in Teams
In our ongoing efforts to improve Teams, you may notice switching between chat and channels is faster with the recent upgrades made. This is part of a larger effort to provide better app performance for you. Stay tuned for more improvements!
In settings, you can now choose to start a new chat in the main window of Teams or in a new one. To find this setting, go to Settings and more at the top of the app, and then select Settings. Scroll down to Open new chat in and select New window. The next time you start a new chat it will automatically open in a new window.
If you use Teams for your personal life, there are some new keyboard shortcuts for chat. To learn more about this and other features available in Teams for your personal life, check out What's new in Microsoft Teams for personal use.
When you start recording a meeting, you also turn on live transcriptions. Select More actions at the top of your meeting, and then select Start recording. A transcript will automatically start.To learn more about meeting recordings and transcripts, see Record a meeting in Teams.
Never forget to record a meeting again! In Meeting options, switch the Record automatically toggle to Yes before the meeting begins. When the meeting starts, Teams will automatically begin recording it. After the meeting, the video will appear in the meeting chat and in Microsoft Stream.
Chat with anyone using just their email address or phone number even if they're not using Teams. Simply start a new chat and where you'd add a person's name, type their number or email instead. Then you can send the message like you normally would.
At the top of your chat list on your phone or iPad, you'll find all of your pinned chats from desktop. Scroll left and right to view all of them, or tap and hold a chat to unpin or change the order of your pinned chats.
Live reactions are now available in Teams meetings when you join from your phone or tablet. Learn more about sending animated reactions including Like (thumbs up), Love (heart), Applause, and Laugh in meetings at Express yourself in Teams meetings with live reactions.
You can now start a meeting instantly from a chat or channel. Look for Meet now at the top right corner of the app. From chat, you'll start a meeting with everyone in the chat. From a channel, you'll start a meeting that any channel member can join.
Create tags and assign people to them so you can @mention a group, role, department, etc. Team owners, try it out for yourselves. Go to a team, tap > Manage tags. Once a tag exists, team members can start a group chat with them by going to Chat > New chat and type the name of the tag in the To: field. Learn more at Using tags in Teams.
Important: If you do not turn off chat features in Settings to stop sending and receiving chat messages when you remove a SIM card from your device, the chat features may continue to work for up to 14 days.
When asked about their preferences for support channels, customers say that they prefer live chat over social media, email, and even phone support. Why? Live chat support is fast, efficient, and convenient. 2ff7e9595c
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